Kitchen And Bath Authority - Unprofessional customer service agents

3 of 42 Kitchen And Bath Authority reviews

I bought colonial white Toto toilet and colonial white Toto bidet and expected the same colors for both. However, the delivered two products have very distinct two colors shades - one has more gray hue in the white and the other does not. It clearly shows on the several photos that I sent to KBauthority.

I was asked to send product photos and the package photos. After all that, I was informed that right products were shipped. Moreover, the agent on the phone said that for her the colors are the same. Unbelievable!!!

I requested to speak to the manager, and was put on hold. The call was subsequently disconnected. I called back shorty, I was told that the manager was on the phone with the Toto company and will call me back shortly. I have not received the call yet.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Customer service
Price Affordability
Exchange, Refund and Cancellation Policy
Website
Value for money
Warranty
Staff
Advertised vs Delivered
Product or Service Quality
Diversity of Products or Services
More

  • What I liked
      No items
  • What I disliked
    • Sales representative

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
$700
Product or service
Toto Toilet And Toto Bidet
Review category
Building Products
review #951573
Had an experience with Kitchen And Bath Authority? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
3 of 42 Kitchen And Bath Authority reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Anonymous

Nov 09 #1238643 Edison, New Jersey, United States

Finally a customer service manager took over and resolved the issue. The KB authority could have trained their customer service staff better and never make false claims to their customers.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Kitchen And Bath Authority. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Kitchen And Bath Authority.
Filing a new complaint about
×