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I called early morning after placing an order with them when I realized the purchase through them didnt include the backsplash and on Houz it did so I was going to cancel. They insisted they could get it and I paid an extra $48.

Now they didnt provide it and I have spent nearly $1000 on my vanity and $700 to install and I am either going to have a ruined wall with water going down the gap or waste who knows how much time and $ trying ti match it!!! I should NOT be inconvenienced and screwed for their mistake!! I dont give a damn if their vendor no longer has it!!! Buy it somewhere else and honor your word and responsibility!!!

I am soooo angry and will never ever order from there again!!! They dont call back in a timely manner and they dont really give a damn about their customers just themselves!

Liars! If I could give negative 5 stars I would!!!

Monetary Loss: $1600.

Preferred solution: I want you to get the backsplash you promised me however you have to from another vendor!! I will spend hours and tons of wasted $ to โ€œtryโ€ to match my backsplash otherwise which is NOT fair!! I wanted to cancel less than 12 hours after order!!.

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