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Ordered a very nice kitchen faucet, waited several weeks for it as it was explained to me they inspect the faucet before resending after getting it from the suppliers warehouse. Received it ,because it was poorly repacked the hoses were loose in the box scratching the...
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Company wrote 0 private or public responses to the review from Nov 18.
1.0
I didn't like
  • I believe to be disreputable
  • Customer service
#1402952
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Kitchen and Bath Authority encouraged me to purchase a tub with a bogus buy today discount and then said they could hold the item.... They then resold the item AND NOW MY BATHTUB IS DELAYED BY 60 DAYS.... They said they were not told by the manufacturer. In reality,...
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Company wrote 0 private or public responses to the review from Oct 19.
1.0
#1385535
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Kitchen And Bath Authority - Crooks

I have been charged 3 times for a delivered item, received 1 refund after disputing with my credit card company, they are now fighting the second dispute and also want to charge my credit card again. I have had numerous correspondence with them and even their records indicate that they have over charged me but...they still want more
Company wrote 0 private or public responses to the review from Nov 29.
1.5
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
I didn't like
  • Customer service
#1410425
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KBA is a horrible company to work with. They are dishonest and do not stand behind the products they ship. We ordered a vanity and not only did it arrive damaged but also does not work. When we reached out to get a refund nobody would take responsibility for the...
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Company wrote 0 private or public responses to the review from Aug 15.
1.0
I didn't like
  • Horrendous customer service
  • Damaged product
  • F-minus customer service
#1330218
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Kitchen And Bath Authority - Items take long to ship

Supposedly their items take a long time to ship because it’s never in stock. Although their website never says this, be aware of it. Don’t understand why they can’t say this at the beginning.
Company wrote 0 private or public responses to the review from Sep 21.
#1361831
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SCAM COMPANY!!! Please don't order from this company! They processed my order and charged my credit card and once the money had been cleared they sent me an email saying that my item was on extended backorder for 10-14 weeks but I could pay $100.00 to have it shipped...
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Company wrote 0 public responses to the review from Jun 20.
#1284081
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I was in a hurry to order a medicine cabinet. My contractor for my bathroom remodel was able to start in a few weeks. Luckily for me, or so i thought, kbauthority had the cabinet we wanted in stock. I placed the order online and it stated the product would ship in 3-5...
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Company wrote 0 public responses to the review from Feb 17.
1.2
#1191671
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I at least got the option to cancel the order. In their words: "Please note that the item you have ordered is on backorder for another 12-16 weeks. We have found an alternate warehouse is getting a few in the next 2-3 weeks. They charge $85.00 more for the item. If you...
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Company wrote 0 public responses to the review from Sep 27.
#1367296
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Read their fine print first before order- Unethical business practice- REFUND/RETURN Fraud- Bought one Shower door -With free shipment. * "As per information listed under our shipping policy, it states all freight shipments are curb-side deliveries only. Please advised...
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Company wrote 0 private or public responses to the review from May 15.
#1256219
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Contact Kitchen And Bath Authority

Mailing Address:
KBAuthority.com
331 37th Street, 2nd Floor
Brooklyn, New York 11232
USA
Phone:
(800) 634-0410
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Kitchen And Bath Authority Products and Services

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Kitchen And Bath Authority - Scammed by this company

Purchased a floating shelf. According to their own images, we bought a brown, walnut like shelf. They sent a yellow bamboo like shelf. They claim theybsent the right one and that we shouldnt buy items based on their photographs. Its a scam. Their return policy is absurd as well, and it would cost us about $60 to return a $120 shelf. Run away.
Company wrote 0 private or public responses to the review from Jul 25.
1.6
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1312342
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