KBA is a horrible company to work with. They are dishonest and do not stand behind the products they ship. We ordered a vanity and not only did it arrive damaged but also does not work. When we reached out to get a refund nobody would take responsibility for the...Read more
I didn't like
- Damaged product
- F-minus customer service
- Customer service
Kitchen And Bath Authority - Items take long to ship
Supposedly their items take a long time to ship because it’s never in stock. Although their website never says this, be aware of it. Don’t understand why they can’t say this at the beginning.
SCAM COMPANY!!! Please don't order from this company! They processed my order and charged my credit card and once the money had been cleared they sent me an email saying that my item was on extended backorder for 10-14 weeks but I could pay $100.00 to have it shipped...Read more
I was in a hurry to order a medicine cabinet. My contractor for my bathroom remodel was able to start in a few weeks. Luckily for me, or so i thought, kbauthority had the cabinet we wanted in stock. I placed the order online and it stated the product would ship in 3-5...Read more
I at least got the option to cancel the order. In their words: "Please note that the item you have ordered is on backorder for another 12-16 weeks. We have found an alternate warehouse is getting a few in the next 2-3 weeks. They charge $85.00 more for the item. If you...Read more
Read their fine print first before order- Unethical business practice- REFUND/RETURN Fraud- Bought one Shower door -With free shipment. * "As per information listed under our shipping policy, it states all freight shipments are curb-side deliveries only. Please advised...Read more
Kitchen And Bath Authority - Scammed by this company
Purchased a floating shelf. According to their own images, we bought a brown, walnut like shelf. They sent a yellow bamboo like shelf. They claim theybsent the right one and that we shouldnt buy items based on their photographs. Its a scam. Their return policy is absurd as well, and it would cost us about $60 to return a $120 shelf. Run away.
Ordered online told 3-4 days deliver, when it didn't arrive called customer service to be told product not sent because they need me to verify who I am. ??????? Gave them a credit card in my name, email address in my name and spoke to them twice, all for a $188 shower...Read more
Do not shop here! You cannot trust this company. I was told exactly a month after my order was confirmed, a lot of odd communication and many phone calls and shipping confirmations, that my item was no longer in stock. I ordered a bathroom vanity. I received a...Read more
I didn't like
- Never received my order
As a consumer, we always want to get well informed and suppprted even if there is a misunderstanding. Kithen and Bath Authority is far from sincere and well-run company. Horrible company and threatens a customer to charge a restocking fee and more fees. Please stay...Read more
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