Product: Kitchen And Bath Authority Customer Care Clear all filters (9 of 9 reviews match)
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I returned an item Kitchen and Bath Authority in October, 2016, and had been trying to get a refund since then. After calling customer support at least 5 times and being told "check is in the mail", or "check is lost; we will re-send", or "we will pay you via PayPal",...
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Product
Kitchen And Bath Authority Customer Care
#1080544
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Please record all your conversations with this deceptive firm.Of course, they will hang-up on you several times during the process. Keep calling back and keep recording. File a complaint with the Better Business Bureau and call your credit card company to file a...
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1.0
Product
Kitchen And Bath Authority Customer Care
I didn't like
  • Deceptive practices
  • I believe to be disreputable
#1032260
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I purchased a $700 kitchen faucet. It took so long to arrive that I could no longer use it. When I tried to return it, they charged a 20% re-stocking fee. They would not reduce the fee even though it was their terrible lead time that caused the return. I am very...
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patchenmail
patchenmail

KB Authority has resolved the issue by waiving their restocking fee and providing good follow up customer service.

4.0
Product
Kitchen And Bath Authority Customer Care
#947345
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I purchased several glass shower units based on Items in which sales told me would work based on my exact openings.One shower unit was shipped without the primary hardware and one piece of glass was incorrect. KB Authority told me they realized they didn't have a unit...
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1.7
Product
Kitchen And Bath Authority Customer Care
I didn't like
  • Return policy
  • Customer service
#931625
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I work for a remodel company, we ordered a countertop through KB Authority.I was told, by the same woman (Nicole) that our item had shipped. We were told on multiple occasions we would be emailed tracking info, we never received it even after the fifth time we asked...
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1.1
Product
Kitchen And Bath Authority Customer Care
I didn't like
  • Sales representative
#874028
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What a pleasure to work with a company that actually does what they are supposed to do. After reading some reviews I was a little hesitant but then when you are spending thousands of dollars on your home Reno saving on kitchen and bathroom fixtures is very well needed....
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5.0
Product
Kitchen And Bath Authority Customer Care
I liked
  • Knowledgeable and informative customer service
  • Service
  • Prices
I didn't like
  • Refund policy
#849342
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I've read the reviews and ratings on Google about KBAuthority.com, and went against my better judgement and ordered from them to renovate my entire house.the order ended up have some special order pieces, which I wasn't too thrilled about. But I stuck with it anyway....
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5.0
Product
Kitchen And Bath Authority Customer Care
I liked
  • Knowledgeable and informative customer service
#760460
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Non arrival of order after 3 weeks, placed on permanent hold when calling " customer service ".They refuse to discuss issue, inform where my order is, return phone calls. Looks like I just lost $ 600...... When " customer service " does answer phone they refuse to...
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Product
Kitchen And Bath Authority Customer Care
#585834
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DO NOT DO BUSINESS WITH K&B AUTHORITY IN BROOKLYN, NY! Whatever you do, do NOT consider purchasing anything from them. Even when their own sales people make mistakes, they are not willing to own up to them! I purchased two very expensive Robern medicine cabinets...
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Anonymous
Anonymous

Advertise free shipping & no tax but was not available at check out! Also their own coupon didn't work!

Anonymous
kitchen renovator

I will never buy from Kitchen and Bath Authority again!!! They sent me a defective sink, and gave me a rough time returning it. Wouldn't return my phone calls, wouldn't ...

Product
Kitchen And Bath Authority Customer Care
#429420
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