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I returned an item Kitchen and Bath Authority in October, 2016, and had been trying to get a refund since then.After calling customer support at least 5 times and being told "check is in the mail", or "check is lost; we will re-send", or "we will pay you via PayPal", I finally filed a formal complaint with the Department of State, Division of Consumer Protection for the State of New York.

I was finally paid via Pay Pal two weeks later (July 28,2017). The website for the Complaint Form is https://www.dos.ny.gov/consumerprotection/form/ComplaintForm1.asp Luckily, I had kept copies of the order and the paperwork regarding return of the item I also kept records of the phone calls I made to customer service.

I forwarded this package separately to New York after submitting the complaint on line.Good Luck!

Review about: Kitchen And Bath Authority Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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