Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

We ordered a shower finish trim kit from KB kitchen and Bath. It took 3 weeks to get.

It took us a little longer to finish to tile in the shower due to Christmas. We finished the tile work and the plumber installed the finish shower kit. Two of the pieces were brushed nickel and the rest were the chrome that we had ordered. Very disappointing as all of the boxes were labeled Chrome.

When we contacted them for an exchange they accused us of stealing it... We told them we have the receipt and the original box. They said they would get back with us and two days later told us we needed to exchange within 2 days!!! Poor customer service.

Will never buy from them again. Their error and we pay the price.

Review about: Shower Trim Kit.

Reason of review: Not as described.

Monetary Loss: $191.

Preferred solution: Full refund.

I liked: Products.

I didn't like: Customer service, Exchange policy.

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