filters
state:
Show
city:
Show
product:
Show
I returned an item Kitchen and Bath Authority in October, 2016, and had been trying to get a refund since then. After calling customer support at least 5 times and being told "check is in the mail", or "check is lost; we will re-send", or "we will pay you via PayPal",...
Read more
#1080544
Reply to reviews
Please record all your conversations with this deceptive firm. Of course, they will hang-up on you several times during the process. Keep calling back and keep recording. File a complaint with the Better Business Bureau and call your credit card company to file a...
Read more
1.0
I didn't like
  • Deceptive practices
  • I believe to be disreputable
#1032260
Reply to reviews
I ordered a bathroom cabinet and was notified afterward that it was considered a custom order (its not) so would take 2-3 weeks. I wasn't in a rush, so no big deal, was willing to wait it out. After 3 weeks, I started checking the status online and the ship date kept...
Read more
#1031471
Reply to reviews

Kitchen And Bath Authority Shipping Service Review

Kitchen And Bath Authority
#1020674
1.0
Details
Like so many other people on this review string, I placed an order with in authority only to discover the item was not in stock and cancelled my order. After cancelling my order the company didn't issue my refund despite numerous calls and emails. They are crooks, stay away
Comment
Show
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Short Review on May 13, 2016

Kitchen And Bath Authority
#847321
1.0
Details
This company has unlawful and deceptive practices. Buyer beware! They violated federal consumer protection laws by false advertising products and prices.
Comment
Show
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Hansgrohe Faucet Review

Kitchen And Bath Authority
#847120
1.1
Details
I ordered a Hansgrohe faucet, only to find that it was used and missing all the hardware to install it! They told me to contact Hansgrohe directly, and they told me kitchen and bath was not even one of their customers! I bet they are buying someone's old stock!
Comment
Show
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty

Dreamline Corner Shower Review

Kitchen And Bath Authority
#726114
1.0
Details
We purchased a shower kit from KB online, my credir card was charged, and i received confirmation that my order was processed. Afterwards, I received an email asking me to pay more for the item claiming it was mispriced. I have refused to pay an additional amount for an item already purchaded and there has been no response.
Comment
Show
Customer service
Price Affordability
Product or Service Quality
Website
I just ordered a Franke sink and matching. It was received in a week, however it was the wrong sink was placed in the correctly labeled box. Moreover, it was packaged in such a way (no wrapping plastic, protection, etc.) that makes me believe that it was a return. How...
Read more
Anonymous
Dawn

This is the original poster. A call to Franke headquarters confirmed that KBA is not an authorized original seller of their products. As told to me, KBA takes display models...

#1024668
Reply to reviews
I was doing a major kitchen and bath remodel. On the same day I ordered items from Amazon, Build.com Wayfair, efaucets, Abt.com and supply.com. In addition I ordered about $1400 worth of merchandise from Kitchen and Bath Authority. A week later I had my merchandise...
Read more
Anonymous
Anon

I would not be surprised if the faucets were repackaged.

1.0
#1004007
Reply to reviews
Kitchen And Bath Authority - Bad Experience
We ordered a shower finish trim kit from KB kitchen and Bath. It took 3 weeks to get. It took us a little longer to finish to tile in the shower due to Christmas. We finished the tile work and the plumber installed the finish shower kit. Two of the pieces were brushed...
Read more
1.9
I liked
  • Products
I didn't like
  • Customer service
  • Exchange policy
#991468
Reply to reviews
Kitchen And Bath Authority -  How KBauthority provide lower prices!!
Kitchen And Bath Authority -  How KBauthority provide lower prices!!
Kitchen And Bath Authority -  How KBauthority provide lower prices!!
Kitchen And Bath Authority -  How KBauthority provide lower prices!!
Kitchen And Bath Authority -  How KBauthority provide lower prices!!
I know satisfying every customer concerns is somewhat a daunting task and the issues can be taken into considerations by their importance and their magnitude as long as you are doing your outmost to provide your best support for your customers. After my internet...
Read more
Anonymous
Anonymous

My dreamline doors came in a completely smashed up box as well. I’ve seen many complaints of this. Weird.

1.0
#976988
Reply to reviews
Kitchen And Bath Authority - Kba bait and switch scam
Kitchen & Bath Authority *service with a smile. I ordered a sink on sale. i was contacted later and told i had to pay an additional 40 usd to get it. they claimed it was out of stock at the low price warehouse and it would be 10-12 weeks unless i wanted to pay 40...
Read more
Anonymous
vm

Glad I read the comments. I will not order from this company.

I liked
  • Sink i ordered
I didn't like
  • Are running a bait and switch scam
#960380
Reply to reviews
Ordered a commonly available Delta faucet. Was told they were out of stock and would ship in 7-10 days, which was reasonable, yet they billed me the day the order was placed. I followed up at day 14 and was told that the delivery was now expected to be 6-10 weeks. I...
Read more
Anonymous
Worried

Did a refund from Kitchen & Bath Authority?

Anonymous
Anonymous

We are currently going thru the same thing with this company but with an even longer timeline. We are frustrated with them as well!!

#953678
Reply to reviews
Kitchen And Bath Authority - Unprofessional customer service agents
Kitchen And Bath Authority - Unprofessional customer service agents
Kitchen And Bath Authority - Unprofessional customer service agents
Kitchen And Bath Authority - Unprofessional customer service agents
I bought colonial white Toto toilet and colonial white Toto bidet and expected the same colors for both. However, the delivered two products have very distinct two colors shades - one has more gray hue in the white and the other does not. It clearly shows on the...
Read more
Anonymous
Anonymous

Finally a customer service manager took over and resolved the issue. The KB authority could have trained their customer service staff better and never make false claims to the...

Anonymous
Anonymous

The right product labels on the boxes do not mean that the right products were shipped!!!

1.6
I didn't like
  • Sales representative
#951573
Reply to reviews